INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you ship outside of Delhi?
Currently, Joy & Grace is an exclusive experience curated specifically for our community within Delhi. Focusing locally allows us to ensure swift, pristine, and personalized deliveries right to your doorstep.
What materials are your bags made from?
We believe in beauty without compromise. Our bags are crafted using premium, cruelty-free vegan leather and finished with high-quality hardware in our signature champagne gold tones.
How do I care for my Joy & Grace bag?
To keep your bag looking fresh and elegant, simply wipe it gently with a soft, slightly damp cloth. We recommend storing it in the complimentary dust bag provided when not in use.
What is your return and exchange policy?
We want you to feel complete joy. If a piece isn't the perfect fit, we offer a seamless 7-day return and exchange policy for all unused items kept in their original packaging.
INFORMATION ABOUT US